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Case Study: i2 Technologies, Inc.
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Project: Supply Chain Optimization System (SCOS)
Delivery Model: Global Trust™ Onsite/Offshore Outsourcing Executive Summary: Optimal Solutions Integration, Inc. (Optimal) has partnered with i2 Technologies, Inc. to reduce implementation time, optimize performance and maximize the ROI of i2’s supply chain management (SCM) solutions. Optimal achieves these objectives by providing i2 customers comprehensive, expert onsite/offshore consulting and integration services for implementing i2 solutions and seamlessly integrating these solutions with existing enterprise resource planning (ERP) systems and other core enterprise applications. Overview: i2, a leading supply chain optimization company, utilizes an innovative process methodology to help companies deal with the variability that comes from today’s gap in managing supply and demand. This methodology combines integrated planning and execution to allow customers to integrate disparate planning systems with workflow management to optimize their businesses performance in real time. i2 products are designed to meet customers’ business needs around five optimizations – Revenue and Profit Optimization, Spend Optimization, Production Optimization, Fulfillment Optimization and Logistics Optimization. i2’s core competencies surround the end-to-end supply chain including products in Supplier Relationship Management, Supply Chain Management, Demand Chain Management, Service Parts Management and Transportation. i2 has more than 1,000 customers worldwideæmany of which are market leadersæincluding seven of the Fortune Global Top 10. Business Challenge: Since its origin in 1988, i2 has maintained a laser-like focus on helping its customers achieve and sustain a competitive advantage by providing solutions that streamline processes and drive efficiency gains through the entire supply chain. This customer-centric, holistic approach necessitates that i2 solutions integrate easily and work seamlessly with a wide variety of installed ERP systems that capture and store much of the product, sales, finance and inventory information that i2 solutions need to predict demand and optimize the flow of material through the supply chain. To this end, i2 needed an integration partner with proven expertise in implementing and customizing both SCM and ERP systems – and tying them together using industry best practices based on open standards. To further help its customers realize a quicker return on investment and lower cost of ownership, i2 also needed a partner with secure, reliable offshore resources capable of delivering superior, low-cost development and customization services with minimum risk. Optimal Value: SCM & ERP Expertise i2 solutions drive end-to-end supply chain efficiency gains, but they are not stand-alone systems that operate independently of other critical enterprise technology components. Rather, the i2 family of solutions is built so that customers can optimize all core business processes and realize the highest return on investment for their entire technology infrastructure. i2 solutions primarily require the kind of information that is typically stored inside ERP software. Conversely, these ERP systems, which are primarily focused on transactions, lack the flexible and sophisticated analytic and planning functionality that i2 solutions provide. Successful deployment of i2 solutions hinges on getting information flowing on a fast, reliable basis from a customer’s existing ERP system – and back – to form a closed-loop cycle that maximizes performance. CIOs and IT directors are under constant pressure to derive maximum value from all technology investments, SCM and ERP alike. To achieve this, seamless integration of i2 solutions and installed ERP systems is paramount. Enter Optimal Solutions Integration. Optimal’s world-class business process engineers and technologists are equally adept with SCM systems, ERP systems, and the specialized technology that ties them together, often referred to as Enterprise Application Integration (EAI) software. In fact, Optimal has worked on some of the world’s largest, most complex SCM, ERP and EAI implementations, including projects for industry leaders such as DuPont, Motorola, ExxonMobile, Raytheon, AstraZeneca, BP Amoco, Sony, Halliburton, Nokia, Texas Instruments, NASA and the U.S. Department of Defense, among others. Optimal’s ERP expertise extends to systems from leading vendors such as SAP, Oracle, Baan, PeopleSoft, JD Edwards and others. This unparalleled SCM, ERP, and EAI domain knowledge enables Optimal to speed implementation time and optimize performance of i2 solutions while concurrently improving the performance and enhancing the value of installed ERP systems. The net result is achievement of the shared Optimal / i2 mission—To provide fast, cost-effective solutions that deliver immediate and measurable enterprise-wide business process optimization. Optimal Value: Cost-effective, Secure Offshore Services Through its unique Global Trust™ delivery model that incorporates expert onsite and secure offshore capabilities, Optimal brings best-of-breed skills to i2 customers while containing the costs and reducing the time associated with the deployment, integration and customization of i2 solutions. Optimal uses highly-skilled U.S.-based resources onsite for critical system architecting and certified project management, while developing the solutions from its offshore center in Bangalore, India for significant cost savings. Optimal Value: Cost-effective, Secure Offshore Services (cont’d.) A core component of Optimal’s Global Trust™ delivery model includes strict, comprehensive measures to safeguard the security and confidentiality of customer information. Following procedures established by working with NASA and the U.S. Department of Defense, every Optimal employee undergoes extensive background checks and thorough screening before being hired. In addition, all Optimal facilities meet demanding security standards and Optimal’s communications infrastructure is carefully monitored and rigorously protected. Business Success Optimal and i2 have successfully completed more than 50 implementations of i2 solutions for leading companies representing a wide rage of industries, including Aerospace & Defense, Automotive & Industrial, Consumer Packaged Goods, Energy & Chemicals, High Tech, Retail, Telecommunications and Utilities, among others. For these i2 customers, Optimal’s strong heritage with SCM, ERP, and EAI technology combined with the proven Global Trust™ delivery model have yielded the following significant benefits:
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